On-line Store Policies

Shipping Estimated production and handling times vary and are indicated individually on each item's page. All online orders are shipped with Canada Post priority mail, unless otherwise arranged. Shipping transit times to Canada and the USA is around 3-6 business days depending on the location. Upon receiving successful payment for a product, we will provide an estimated delivery date for the product to be shipped via email.

Returns If for any reasons you are not satisfied with your purchase please return it for a full refund. Please contact us first for specific return instructions prior to shipping. Online store order cannot be returned to the store. They must be shipped back and a refund will be credited to the original online payment method. We do not accept returns after 14 days from the shipping date. Please note that IN STORE return policies are different from ON LINE store purchases. Visit a Graziella location for more IN STORE policy details.

Customer Service If for any reason your are un-satisfied with Graziella’s customer service, please contact the desired store. All contact information is provided on the Locations page.